MOTION COMPOSITES RETURN AND RESTOCK FEE POLICY

At Motion Composites, we are committed to manufacturing custom manual wheelchairs that fit each users’ personal needs.

Should you receive a product or part that does not meet your or your user’s needs, please refer to our return policy, outlined below.

REQUESTING A RETURN

  • All Product and Parts returns must be approved by Motion Composites within 30 days of receiving the product.

  • Apply for a return authorization by fax (1-888-966-6555) or email (info@motioncomposites.com).

  • Motion Composites will issue a Return Authorization (RA) number, if applicable.

    Returns must be in new condition, properly packaged with care (original packaging preferred), with the RA# clearly marked.

  • A 20% restocking fee will be applied to all authorized returns.

    Authorized returns must be shipped to Motion Composites within 2 weeks of receiving the RA#.

Important notes:

  • We cannot accept returns for custom-made parts or special orders including, but not limited to, seat cushions, back upholstery, and cross-braces.

  • The customer is responsible for return shipping fees and assumes the risk for any shipping damage and/or transit issues.

  • Motion Composites reserves the right to prorate the amount credited for each return based on quality inspection for conditions such as wear and tear and missing components.

CANCELLATION GUIDELINES

  • Due to our configurable and customizable product offerings, we can only accept cancellations within 2 hours of receiving your PO.

  • A service Fee of 20% will be applied.

REQUESTING AN ORDER CHANGE

  • Due to our configurable and customizable product offerings, we can only accept order changes within 2 hours of receiving your PO.

  • A service Fee of 20% will be applied.

Return policy