At Motion Composites, we are committed to manufacturing custom manual wheelchairs that fit each users’ personal needs.
Should you receive a product or part that does not meet your or your user’s needs, please refer to our return policy, outlined below.
All Product and Parts returns must be approved by Motion Composites within 30 days of receiving the product.
Apply for a return authorization by fax (1-888-966-6555) or email (info@motioncomposites.com).
Motion Composites will issue a Return Authorization (RA) number, if applicable.
Returns must be in new condition, properly packaged with care (original packaging preferred), with the RA# clearly marked.
A 20% restocking fee will be applied to all authorized returns.
Authorized returns must be shipped to Motion Composites within 2 weeks of receiving the RA#.
Important notes:
We cannot accept returns for custom-made parts or special orders including, but not limited to, seat cushions, back upholstery, and cross-braces.
The customer is responsible for return shipping fees and assumes the risk for any shipping damage and/or transit issues.
Motion Composites reserves the right to prorate the amount credited for each return based on quality inspection for conditions such as wear and tear and missing components.
Due to our configurable and customizable product offerings, we can only accept cancellations within 2 hours of receiving your PO.
A service Fee of 20% will be applied.
Due to our configurable and customizable product offerings, we can only accept order changes within 2 hours of receiving your PO.
A service Fee of 20% will be applied.
